Privacy Policy
Last updated: 25 August 2026
The Service Benchmark takes your privacy seriously. This Privacy Policy explains how we collect, use and protect personal information when you visit our website, contact us or use our services.
Who we are
The Service Benchmark provides independent customer experience assessments, reviews and consultancy services to businesses.
For the purposes of UK data protection law, The Service Benchmark is responsible for the personal information we collect and use.
Information we may collect
We may collect personal information that you choose to provide to us, including:
Your name
Business or company name
Email address
Telephone number
Information you provide when making an enquiry
Information you provide when engaging us to carry out a service
Our website may also collect limited technical information through cookies and analytics, such as information about how visitors use the website.
How we use your information
We may use your information to:
Respond to enquiries
Provide our services
Communicate with you about work you have asked us to undertake
Prepare reports, recommendations and other agreed deliverables
Manage our business records and administration
Improve our website and services
Meet our legal and regulatory obligations
We will only use personal information where we have a lawful reason to do so.
Marketing
We may occasionally contact businesses about The Service Benchmark’s services where we believe those services may be relevant to them and where permitted by law.
You can ask us to stop sending marketing communications at any time by contacting us or using any unsubscribe option provided.
Sharing your information
We do not sell your personal information.
We may share information with trusted service providers where necessary to operate our business, website or provide our services. We may also disclose information where required by law.
Where third parties process personal information on our behalf, we expect them to handle it securely and in accordance with applicable data protection requirements.
Customer experience assessments
As part of our services, The Service Benchmark may carry out independent customer journey assessments or mystery visits.
Information gathered during an assessment is used solely for the purpose of providing the agreed service to our client.
Our reports are designed to assess the customer experience and identify areas of good practice and opportunities for improvement. They are not intended to collect unnecessary personal information about individual employees or customers.
Cookies
Our website uses cookies and similar technologies to help the website function and to understand how it is used.
Where required, you can choose whether to accept non-essential cookies through the cookie banner on our website and change your preferences at any time.
How long we keep your information
We only keep personal information for as long as reasonably necessary for the purpose for which it was collected, including meeting any legal, accounting or business requirements.
Keeping your information secure
We take reasonable steps to protect the personal information we hold from loss, misuse, unauthorised access or disclosure.
Your rights
Under UK data protection law, you may have rights regarding your personal information, including the right to:
Ask for a copy of the information we hold about you
Ask us to correct inaccurate information
Ask us to delete your information in certain circumstances
Object to or restrict certain uses of your information
Withdraw consent where we rely on consent
If you would like to exercise any of these rights, please contact us.
You also have the right to raise a concern with the Information Commissioner’s Office (ICO) if you are unhappy with how your personal information has been handled.
Contact us
If you have any questions about this Privacy Policy or how The Service Benchmark handles personal information, please contact:
The Service Benchmark
Email: chantal.meehan@icloud.com